Technical Support Engineer

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Technical Support Engineer

You provide high level customer satisfaction by delivering first-line technical support


Join us in our mission to turn the growing congestion issues that come with fast paced urbanisation into a sustainable and economic opportunity.

Company and customers

Always wondered if the delivery of packets at home can be improved? As a Planning Service Provider we enable companies and organizations to dynamically plan the distribution of goods in the most efficient way possible.

We do this for customers in the pick-up and delivery sector in the Benelux and are expanding rapidly across the world. To make it very simple, we help them deal with the increasing amount of online orders and demanding customers who want their purchases delivered within a day, at a specific time slot and location…and even change it last minute.

Team and product

Our team of passionate and super smart ex-rocket Scientists, optimization Algorithm Engineers, Data Engineers, Developers, Testers and Designers solve complex mobility challenges by shaping the new standard for planning. At the core of our planning services are our dynamic planning algorithms, predictive models using huge amounts of static planning data and real time routing data. All is delivered via an API, so logistic companies across the world can easily integrate and configure it to meet their planning needs.

Our workplace

We work in an inspiring open office in Delft, nearby the city centre. Our open and ambitious culture is endorsed by several aspects that we have incorporated in our work habits, like:

  • Daily healthy lunch with the team
  • Weekly team meetings
  • Monthly team meeting with input from all teams
  • Quarterly team building activities or outings
  • Regular afterwork drinks and activities
  • Office masseuse
  • Yoga class

Your mission

We are looking for a Technical Support Engineer who can supplement our team by providing a high level of customer satisfaction through the delivery of world-class first-line technical support services, so he or she can contribute to our ultimate goal: making lives easier by (un)planning the future. You will be joining the Tech team, working in close cooperation with our Development team and clients Support teams. Together you ensure timely resolution of customer support issues.

Key responsibilities

What does that mean and what is expected of you? Well, we are looking for someone who:

  • coordinates the internal team to ensure timely resolution of customer support issues
  • researches, diagnose,s troubleshoots and identifies solutions
  • monitors tickets according to internal service level agreements
  • answers questions about the software and analyze reports
  • provides technical support to customers via email or phone

Experience & knowledge

  • 5+ year of experience as a Technical Support Engineer
  • Outstanding customer service skills

  • Strong analytical and problem solving skills

  • Strong knowledge of JIRA is a bonus

  • Strong verbal and written communication skills in Dutch and English (the universal language of C42 is English)

We are only interested in individual applications, recruitment agencies need not contact us concerning this vacancy.