Technical Support Engineer

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Technical Support Engineer

You provide high level customer satisfaction by delivering first-line technical support.

FULL-TIME · DELFT

Hi there! We are Calendar42, thought leaders in the field of planning and mobility.

We plan.

Visits
Rides
Workforces
Transportation

Always the best match. Data driven, real-time, smart and logical.

What we do

At Calendar42 we develop algorithms for planning and mobility optimisation. This translates into a diversity of services that among other improve travel information, optimise trip planning for field organisations and simplify matchmaking of skilled workers.

The C42 platform enables organisations to continuously improve their (logistic) value chain by applying advanced algorithms to business processes that contain any form of planning. Our platform is actually the back-end of the back-end of our clients software. At the same time, due to the versatility of our team, we are a full service partner that creates, develops and rolls out end-to-end solutions.

We are active in various business markets including construction, temporary staffing industry, healthcare, public transportation, events and festivals industry, government, delivery services, insurance and financial services.

We thank our knowledge and results to an international team of highly skilled professionals. These people are part of an ambitious, inquisitive and curious team in a growing organisation. Our team currently exists of 25 developers, UX designers and operational support staff.

Our workplace

We work in an inspiring open office in Delft, nearby the city centre. Our open and ambitious culture is endorsed by several aspects that we have incorporated in our work habits, like:

  • Daily healthy lunch with the team
  • Weekly team meetings
  • Monthly team meeting with input from all teams
  • Quarterly team building activities or outings
  • Regular afterwork drinks and activities
  • Office masseuse
  • Yoga class

Your mission

We are looking for a Technical Support Engineer who can supplement our team by providing a high level of customer satisfaction through the delivery of world-class first-line technical support services, so he or she can contribute to our ultimate goal: making lives easier by (un)planning the future. You will be joining the Tech team, working in close cooperation with our Development team and clients Support teams. Together you ensure timely resolution of customer support issues.

Key responsibilities

  • Coordinating the internal team to ensure timely resolution of customer support issues;
  • Research, diagnose, troubleshoot and identify solutions;
  • Ticket monitoring according to internal service level agreements;
  • Answering questions about the software and analyze reports;
  • Providing technical support to customers via e-mail or phone.


Experience & knowledge

  • 5+ year of experience as a Technical Support Engineer;
  • Outstanding customer service skills;

  • Strong analytical and problem solving skills;

  • Strong verbal and written communication skills in Dutch and English (the universal language of C42 is English).


Acquisition regarding this vacancy is not appreciated.