Technical Support Engineer

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Technical Support Engineer

Help us make lives easier by addressing the world’s most challenging

planning and mobility topics. 

FULL-TIME · DELFT

You can stop using your navigation system because we might know your next destination. Meaning, we are looking for a bright and motivated Technical Support Engineer to strengthen our team. Are we looking for you?

We – a bunch of crazy people at Calendar42 - believe that the business of the future is all about connecting people and resources on demand by offering real-time planning and mobility services. So, the past few years we have developed our – as we like to call it - magical algorithm platform. Open data, transparency and real time are the key drivers here. We are a team with people from all over the world that works on a joint mission: make life easier! So companies will become more successful and employees happier.

Our services are offered via high performance micro-services, Docker based, architecture. Monitored by real-time monitoring systems and logged in flexible processing engines. We work with state of the art technology and our challenging projects have great impact on society.

Your Mission

As a Technical Support Engineer you are self-motivated, proactive and results oriented. You are able to provide a high level of customer satisfaction through the delivery of world-class technical first-line support services. You answer questions about the software and analyze reports. As a team player, you will work on enhancements in close cooperation with our developers and customers support teams. You thrive in a dynamic environment, where quality is a high priority.

Responsibilities

  • Coordinating the internal team to ensure timely resolution of customer issues;
  • Research, diagnose, troubleshoot and identify solutions;
  • Ticket monitoring according to internal service level agreements;
  • Providing technical support to customers via e-mail or phone.


Experience & Technical Knowledge

  • 5+ year of experience as a Technical Support Engineer;
  • Outstanding customer service skills;

  • Strong analytics and problem solving skills;

  • Strong verbal and written communication skills in Dutch and English (the universal language of C42 is English).


Acquisition regarding this vacancy is not appreciated.